FAQ

We test fit every product to ensure it fits correctly on each vehicle we make accessories for.

If you're still not sure, reach out to our customer support team here.

Yes, you can cancel your order and request a refund if needed. Simply reach out via email or phone. We’re here to help make the process smooth and straightforward.

Please note that a 3% processing fee will be applied to refunds. This small fee covers our transaction costs.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Black River products can be shipped anywhere in continental United States.

Please contact us if you are interested in having product shipped outside the US. Additional shipping costs will apply.

All Black River Products are manufactured and distributed from our facility in Altoona, Iowa.

Please allow up to three weeks for the receipt of your order for all products excluding Rebel Box, Rebel HB, and Matrix. Since these three products are made to order, they may take up to 8 weeks to manufacture.

Please visit our warranty and refund policy page for more details.

All returns must be made within 30 days of receiving. All returns are subject to: 10% restock fee, cost of return freight and liability of any damage to product upon return. Cost of original outbound freight is non-refundable. Products must be returned in original condition including packaging, hardware and kits(s) to be considered for return.

At this time, products are available at various dealerships throughout the country (Please request at your local dealership if not currently provided.), on this website or by contacting us directly at blackriver@summit-products.com or via phone at 515-252-0435.

Black River products are all proudly made in Altoona, Iowa.

Yes – we offer installation services by appointment only at our headquarters in Altoona, Iowa. Contact us at 515-252-0435 or via email at blackriver@summit-products.com to schedule your install.

Absolutely. We've carefully designed each product for ease of installation and many Black River products don't even require drilling into your vehicle! Installation instructions will be included with your product.

We have a lot of helpful install videos on YouTube as well

Yes – there is a 1 year warranty on all Black River Products.

Conditions and/or circumstances under which the warranty coverage will not apply:

• Normal wear and tear: This includes the expected deterioration of a product that occurs with regular use over time. Warranty coverage usually applies to defects in materials or workmanship rather than regular wear and tear.
• Accident: Any damages caused by an unforeseen event, such as dropping the product, impact damage, or other accidental occurrences, would not be covered by the warranty.
• Abuse: If the product has been intentionally or recklessly mishandled or used in a way that it was not designed for, the warranty would not apply.
• Misuse: Similar to abuse, using the product in a manner inconsistent with its intended purpose may void the warranty coverage.
• Neglect: Failure to properly care for and maintain the product, leading to damage or malfunction, would not be covered by the warranty.
• Environmental conditions: Damage caused by weather-related factors, like exposure to extreme temperatures, humidity, or other environmental elements, would be excluded from the warranty coverage.

Please contact us regarding any questions you may have about your warranty or visit our warranty & refund page