All returns must be made within 30 days of receiving the product.

All approved returns are subject to:

• A 20% restocking fee
• Return freight costs
• Responsibility for any damage that occurs to the product during return shipping
• Original outbound freight charges are non-refundable

Products must be returned in their original condition and include all original packaging, hardware, components, and kits to be considered for return.

Freight Return Policy

Freight-shipped products are generally non-returnable unless the return is due to an error by Black River.

If you are returning or exchanging a freight-shipped product for one of the reasons below, Black River will cover approved return shipping costs.

Valid Freight Return Exceptions

• The wrong product was shipped due to an error by Black River
• The product has a confirmed manufacturing defect
• You received a product different from the product ordered

Always inspect freight shipments at the time of delivery whenever possible.

If you notice visible damage or receive an incorrect product, document the issue and contact Black River immediately at 515-252-0435 or warranty@summit-products.com.

Items Not Eligible for Return

Certain products are not eligible for standard returns, including but not limited to:

• Freight-shipped products such as MATRIX® toppers, REBEL Box, and REBEL HB
• Custom-made or custom-painted products, unless Black River is responsible for an error
• Products showing signs of wear, misuse, or damage after delivery
• Products that have been installed, altered, drilled, cut, or modified
• Products outside the applicable manufacturer warranty period

Shipping charges, freight charges, and flat-rate shipping fees are non-refundable unless otherwise approved by Black River.

If you are unsure whether a product is eligible for return, contact us at 515-252-0435.

Shipping Damage

Black River takes care to package and ship products safely, but damage can occasionally occur during transit.

Customers should inspect the product and packaging before accepting delivery whenever possible. Visible freight damage should be documented and noted with the carrier at the time of delivery.

Concealed shipping damage discovered after unpacking must be reported to Black River within 48 hours of the carrier's recorded delivery time.

When reporting shipping damage, please provide:

• Order number
• Delivery date
• Photos of the packaging
• Photos of the shipping label
• Photos of the complete product
• Close-up photos of the damaged area

Reports submitted after the 48-hour period may still be reviewed individually, but Black River cannot guarantee that late-reported damage will be accepted by the carrier or resolved as a shipping claim.

Shipping damage is handled separately from manufacturer warranty coverage.

Incorrect Product

If you receive a product different from the one ordered, or if Black River guaranteed fitment and the product does not fit the intended vehicle, contact us as soon as possible.

Our team will review the order and determine the appropriate next steps, including replacement or return when applicable.

Call 515-252-0435 or email warranty@summit-products.com.

Warranty Information

Black River warranty coverage varies by product category and component.

For complete warranty terms, coverage periods, exclusions, and claim requirements, review the warranty that applies to your product.

MATRIX® Truck Toppers

MATRIX® toppers include Limited Lifetime Structural Warranty coverage along with separate coverage periods for finish, hardware, gas struts, electrical components, Power Lift systems, glass, weather seals, and approved dealer labor.

View the MATRIX® Limited Manufacturer Warranty

MATRIX® toppers must also be registered within 30 days of delivery.

Register Your MATRIX® Topper

Black River Glass & Window Products

Eligible Black River glass and window products include limited manufacturer warranty coverage for qualifying manufacturing defects.

Wiper Kit and related electrical coverage are also addressed under the Black River Glass Warranty.

View the Black River Glass Limited Manufacturer Warranty

REBEL UTV Accessories

Eligible REBEL UTV accessories include separate coverage periods for structural components, factory-applied finishes, hardware, gas struts, seals, and other qualifying components.

View the REBEL UTV Accessories Limited Manufacturer Warranty

B-Van & RV Products

Eligible Black River B-Van and RV products include Limited Lifetime Structural Warranty coverage along with separate coverage for finish, hardware, gas struts, and approved authorized-dealer labor.

[View the B-Van / RV Limited Manufacturer Warranty]

View All Warranty Information

Not sure which warranty applies to your product?

Visit the Black River Warranty Information Page

Warranty Claims

If you believe you have a warranty-related issue, submit the appropriate warranty claim form.

MATRIX® Warranty Claims

MATRIX® claims use a dedicated process because MATRIX® toppers require product registration and serial-number verification.

Submit a MATRIX® Warranty Claim

Glass, REBEL UTV, B-Van & RV Warranty Claims

Use the general Black River Warranty Claim form for:

• Black River Glass / Window products
• REBEL UTV accessories
• B-Van products
• RV products

Submit a Black River Warranty Claim

Submitting a warranty claim does not automatically confirm warranty coverage. Black River may request additional information, photographs, video, proof of purchase, inspection, or return of an affected component before determining coverage.

Do not permanently repair, modify, discard, or return an affected product or component unless instructed by Black River.

Warranty Costs and Remedies

Warranty coverage and available remedies vary by product and component.

Depending on the applicable warranty and circumstances of the claim, an approved remedy may include:

• Technical assistance
• Adjustment
• Repair
• Replacement component
• Authorized dealer repair
• Product replacement
• Another remedy approved by Black River

Labor, shipping, freight, removal, reinstallation, travel, vehicle downtime, and other related expenses are covered only when specifically included under the applicable warranty or approved by Black River in writing.

Customers and dealers should not incur warranty-related expenses without prior authorization from Black River.

Installation Assistance

Black River supports customers throughout the product and installation process.

If you experience an installation issue or need help determining whether a product is installed correctly, contact our team before modifying the product or vehicle.

Phone: 515-252-0435
Email: warranty@summit-products.com

Contact Black River

Black River by Summit Products
6750 NE 41st Ave
Altoona, IA 50009

Phone: 515-252-0435
Warranty Email: warranty@summit-products.com